swingarm corrosion

[Timr75]

Has anybody had issues with swingarm corrosion around axle securing nut area and rhs lower torque/pivot point .
Bike is just over a year old ...9k  but requested this under warranty 3 months ago and at approx 7k
Kawasaki dealers are only ones to have removed wheels
Requested under warranty as have had  exhaust end caps replaced under warranty and rear shock replaced (800 miles and only adjusted o  last  4 clicks ) But Kawasaki have come back saying as bike is used all year round they won't warrant it to be replaced..
my opinion is that where axle nut has been removed  an imperfection in surface has been exposed   and pivot point well who knows .

Just thought if anyone else has had it and successful in replacement i have a better arsensal to fire at KHI .
  If it was a five year old  bike or that i would think oh ok

[Lonewolf]

I'll come back to this tomorrow and offer you some advice, just about to hit the sack.

[Burchy]

Like this?
http://content.invisioncic.com/y281187/monthly_2018_03/IMG_3135.jpg.4264def3ce0f9985e204a2ffda30c5c6.jpg

[Timr75]

Like this?
http://content.invisioncic.com/y281187/monthly_2018_03/IMG_3135.jpg.4264def3ce0f9985e204a2ffda30c5c6.jpg

exactly like that

[Timr75]

I'll come back to this tomorrow and offer you some advice, just about to hit the sack.

Cheers

[Burchy]

exactly like that

That was on a year old bike and the whole swing arm was replaceed under warranty in April this year

[Lonewolf]

That was on a year old bike and the whole swing arm was replaceed under warranty in April this year

Which dealer did you do the warranty work through?

[Burchy]

Wasn't me, but a mate.  Bournemouth Kawasaki

[Timr75]

Wasn't me, but a mate.  Bournemouth Kawasaki

Could you supply me with a few details so i can present this  ie Reg Number and Milage ( via personal message)  .
Thanks

[Lonewolf]

Tim, I haven't forgotten about you, I've just been very busy with various things. I know you said the bike is just over one year old, how long have you had it and how long had you had it for when you first brought it to the attention of the dealer?

[Timr75]

bought End of August 2017 New .
Its currently on 9k

Brought to Dealers attention at 7.5k (July) service as had noticed it arround 6k But only just got full confirmation of the refusal to warranty claim .

[O.C.]

Has anybody had issues with swingarm corrosion around axle securing nut area and rhs lower torque/pivot point .
Bike is just over a year old ...9k  but requested this under warranty 3 months ago and at approx 7k
Kawasaki dealers are only ones to have removed wheels
Requested under warranty as have had  exhaust end caps replaced under warranty and rear shock replaced (800 miles and only adjusted o  last  4 clicks ) But Kawasaki have come back saying as bike is used all year round they won't warrant it to be replaced..
my opinion is that where axle nut has been removed  an imperfection in surface has been exposed   and pivot point well who knows .

Just thought if anyone else has had it and successful in replacement i have a better arsensal to fire at KHI .
  If it was a five year old  bike or that i would think oh ok

Your bike is still covered by Kawasaki warranty

Tell your dealer that you want this fault repairing and that you will not take 'NO' for an answer

[Lonewolf]

Tim, in its most simplistic form as your bike was new when you bought it, it is as OC has said, still under the Kawasaki warranty and therefore there is an expectation that the fault will be rectified. However you need to check the terms and condition of the warranty and see if there are any exclusions for paint. Even with a used bike you have rights but we'll focus on your bike which as you say, you bought new.


The comment from Kawasaki that as your bike is used all year round they won't cover it, is ludicrous and would get laughed out in Court. You however need to make a decision as to how strongly you feel about this and whether you are prepared to accept this or whether you are going to deal with it robustly.


Your bike should be fit for the purpose it was supplied for and I would strongly urge you to look closely at the Consumer Rights Act 2015. You need to address your claim for damages directly with the retailer, not Kawasaki.


This act, the Consumer Rights Act also applies to motor vehicles, new or old although claims for faults with vehicles are dealt with in a slightly different way than other goods. 


As the bike was older than six months when you first brought the defect to the attention of the dealer, the burden is on you to prove that the product was faulty at the time of purchase. This is obviously no easy task and would probably necessitate you obtaining some form of expert report from a suitably qualified person. However another way for you to present your case is to provide evidence to your dealer of similar problems on other bikes ideally of the same make and model and you have at least one example of that in this thread.


If you had brought this defect to the attention of your dealer, (had you been aware of it) within six months from the date of purchase, the matter would have been very easily remedied.


From what you have disclosed already, you have attempted to have the matter dealt with, regrettably unsuccessfully under the warranty and therefore you may be entitled to a price reduction from the dealer but you need to be forceful with them but in a completely civil manner and not threatening in any manner.




***Be advised that many dealers do read these threads so be cautious that you don't reveal your game plan to the other side unintentionally***


If you wish feel free to PM me with a mobile number and I'll call you and give you the benefit of my experience.

[PRD]

Excellent advice.

[pross]

My bike is a 64 reg with extended warranty last your I took it to a dealer my local one Cradley Heath Kawasaki.
I purchased the bike from riders of Bristol and Cardiff.
I had paint flaking on the exhaust.
When it was being MOTD at Cradley I showed them the exhaust they took photos and sent to Kawasaki a few days later they phoned me to arrange to have th exhaust swopped.
Now problem at all . Could it be your dealer just a suggestion good luck with it 👍