Slow by K UK.

[Rusty]

Paid for my extended warranty on 9th March this year .. and the paperwork has just arrived this morning .. 6 weeks later..... the envelope was marked "Priority" ! Made me chuckle.

Seriously though, K bang on about, as everyone seems to these days a " great customer experience" and "we value your custom" etc etc ....  I don't think waiting 6 weeks for something I paid £400 for is very good service at all.... it is only a single sided bit of A4 with a sticker on it ... surely that doesn't take 6 weeks to process !

[Boomer]

It does if you only have one secretary doing the whole countries paperwork. 
If it's any consolation you were covered from the moment they accepted the payment.

In other news I won a mudguard for the Superdream on eBay 2 weeks ago that has yet to be delivered.
Have contacted the seller and have heard some really silly excuses like wrong address (it is correct, unless he wrote it wrong on the box), that it would cost money to get it back (yeah bollox!).
Should I contact eBay first or Paypal? Anyone have any experiences of dealing with piss poor service on eBay?

[Richard]

It does if you only have one secretary doing the whole countries paperwork. 
If it's any consolation you were covered from the moment they accepted the payment.

In other news I won a mudguard for the Superdream on eBay 2 weeks ago that has yet to be delivered.
Have contacted the seller and have heard some really silly excuses like wrong address (it is correct, unless he wrote it wrong on the box), that it would cost money to get it back (yeah bollox!).
Should I contact eBay first or Paypal? Anyone have any experiences of dealing with piss poor service on eBay?

Its all done via ebay, from your "my ebay", go to the list of items you won, drop down menu on the right, open a case or summit like that.

Richard

[Lonewolf]

Nigel, that sticker is very important. Make sure you stick it over the other sticker in your handbook.
12hrs O/T I remember those days.....twas a long time ago though! 

[Kawasmoggie]

Mine took a good while to arrive too.
Then a few weeks later a second one arrived.   

[Rusty]

Moggie .... Why does that not surprise me ? 

[O.C.]

Just like policemen, never there when you need one, and then loads turn up    

[Rusty]

 

[Boomer]

Fleabay purchase resolved. He'd addressed it to the wrong number so I went and collected it last night.
Shame I had to invoke the Fleabay complaints procedure to get an answer though.

Rusty, be grateful that you have the extended warranty.
My GTR turns 6 years old on the 4th Aug. and I couldn't afford the renewal when the original 2 years expired.
Would have been useful when my clutch plate expired.

[coman37]

Surely the clutch would be excluded as a normal wear and tear item ? same as tyres, pads, chains etc (I know we dont have a chain )

Coman

[Boomer]

It would if it wore out. My clutch plate ended up in about 7 pieces.
I think the plate was badly made as only one friction plate was affected.
Still had plenty of friction material on both sides but was all broken up.

[mecki]

Even if a clutch is worn out after 3 years that's not normal wear and tear. It should last a lot longer!

[Rusty]

Boom ... I am grateful that I have the funds to pay for the warranty and realise that i was covered as soon as I parted with my £ ... I just thought waiting 6 weeks for a bit of paper was a little longgggggggggggggggggggggg ....

[patrick]

My additional 2 year warranty has just ended and today I'm off to have the tyre pressure sensors replaced at no cost. This was my one and only issue in the 3 yrs I've owned the bike. Lets hope it stays this way.

I can't recall how long the confirmation took to come through from K UK but it was in place from the moment that the dealer took my cash.

P

[mecki]

Well, what a carry-on to get the extended warranty. 
Went to my Kawasaki dealership today to buy the extended warranty.
First they couldn't agree who is selling those - Sales or Service?
The sales guys claimed they could only sell it with a new bike and the service guys had never done it.
Finally he sold me the extended warranty for £350 and went onto the internet to register it for me. 
Just to find out, that the registration period had expired. 
Now that couldn't be right since they sold me the bike on 4/6/11 so I have a whole month left to purchase it. 
So he got on the phone and rang Kawasaki and was told that I had to buy it on-line myself since dealers can only sell it within 3 months of purchase.   
Being a nice guy he went onto the website and tried to buy it for me only to find out that firstly it wasn't £350 but £395 and that you need a Paypal or Google account to be able to pay for it.
Now I haven't got either of those and no intention to get one, so I had to go back home and rang Customer Service myself.
After waiting for a few minutes I finally got somebody on the line just to be told exactly the same story - You can only buy the extended warrant on-line at kawasaki-warranty.co.uk and you can only pay with Paypal or google.
I wasn't happy about that and asked if she is trying to tell me that it is  Kawasaki policy that only people with  Paypal or google accounts are allowed to get extended warranties for their bikes? 
That obviously made her think and suddenly she remembered that there might be a form that they can send me so I can pay by debit card.
And lo - in the end I was able to pay for it over the phone with my debit card after all.

I am not impressed!