seized rear preload will warrentry cover it

[nightrider]

had my gtr a month now and i am very happy with it . but reading about the seized rear shock ajuster i tried mine and yes it is solid . the bike is out of kawasaki cover as it is over 2 years old . but i got it from chester motorad  and they said it came with a 3 month warranty . i was just wondering what any body thought my chances was of getting a new one out of them or have i any chance of kawaski helping out . i will ring them to see i just thought i would ask you guys to see if any body had any experance or advice . the 3 month is bmw own i think as he gave me no paperwork just a worded remark. thanks garry

[Kwikasfuki]

I would try your local Kawasaki dealer.
Its a common problem and Kawasaki should fix it even if it is out of warranty.

There's a little part of the law known as fit for purpose. You would expect the preload not to seize in two years. Its clearly not fit for purpose

[Lonewolf]

Failing a local Kwak dealer sorting it out take it back to the place you bought it from. If it came with a 3 month warranty and youv'e only had it a month, then I would expect them to order you a new one. People have mentioned on here though that even with their GTR out of warranty, Kawasaki have honoured the replacement.

[O.C.]

If your 3 month warranty is "all parts and labour" then I don't see a problem, go back to your suppliing dealer, and tell them that Kawasaki have replaced a few of these under warranty, as that might help 

[chauffeurman411]

Hi my 2010 with 22k and fukk service history has seized as well, I contacted my local dealer who put in for a claim, as I,m the second owner Kawasaki has declined a replacement under warranty

[Lonewolf]

Chauffeurman, I think you meant FULL service history not what you wrote, but I could be wrong. 


My GTR had one previous owner when I bought it, the shock adjuster seized whilst the bike was in my possession, Kawasaki replaced the shock adjuster, £600+ no quibbles within two days. This was done through my local dealer.  Either your bike is under warranty or it isn't, if it is, I would argue that you are entitled o a replacement shock unit. 

[pistole]

- does your warranty have a para that says that it is transferrable to another owner ?
.

[O.C.]

If the bike is under manufacturers warranty then it should be repaired/replaced accordingly.

I think you will find its the dealer who is spinning you a yarn      

[Lonewolf]

The warranty and extended warranty is transferable to a new owner, I have previously checked on this with Kawasaki directly.

[chauffeurman411]

Hi yes I ment full service history.

I took off the adjuster from the bike and let it hang down then sprayed WD40 under the handle, did this over 2 days and took a pair of mole grips to the handle, after a little gentle pressure it started to move, I can now move it by hand all the way in and out, I've not ridden the bike since doing this so don't know if its adjusting the shock setting or not !

[tommytool]

Getting the adjuster freely rotating is part of the fix. You also need to feel a "click" as each stiffness setting is found. I checked my adjuster yesterday after 2 months since last check and its fine. I wouldn't leave it that long normally.
When I contacted K about this in the summer they don't consider it a recall problem as its not a direct safety concern - more a ride comfort issue.

[O.C.]

Getting the adjuster freely rotating is part of the fix. You also need to feel a "click" as each stiffness setting is found. I checked my adjuster yesterday after 2 months since last check and its fine. I wouldn't leave it that long normally.
When I contacted K about this in the summer they don't consider it a recall problem as its not a direct safety concern - more a ride comfort issue.

....however I reckon that its debatable as to whether its a safety related problem or not, ...if the adjuster is seized and cannot be adjusted to compensate for pillion and full luggage then it surely IS 'potentially' a safety related issue

[Lonewolf]

Interesting stance Kawasaki are taking on this now. I do know that some months back Kawasaki physically ran out of stock of the shock adjusters because of the large numbers they had had to replace under warranty, I'd be inclined to bounce that back to them and just tell them to get it replaced.

Its stunts like this from Kawasaki (& other like minded dealers) that will encourage us to look elsewhere for two wheels.........

[Alfor]

....however I reckon that its debatable as to whether its a safety related problem or not, ...if the adjuster is seized and cannot be adjusted to compensate for pillion and full luggage then it surely IS 'potentially' a safety related issue