Clutch grinding noise

[pross]

I hate predictive text sent before checking noticed torqued correctly should be torqued incorrectly 🤬

[PRD]

Good news. I hope the goodwill gesture comes off.

[pross]

The latest information sorry it's late . Not a happy bunny 🐰 Kawasaki knocked off 1 and 1/2 hours labour from the clutch strip and rebuild I payed £250 £41 parts approx £40 vat the balance was labour.
I said I could understand if it had done x10 the mileage but a 64 plate with 7000 miles on .
When I questioned this  I stated if what they said was true that a part was not torqued correctly or loose the surely this is a manufacturing fault or a problem with a faulty  part so why should I pay £250 out ?.  Kawasaki customer service said they sympathised with the problem there wasn't a manufacturing problem  and the information they supplied to Cradley Kawasaki had quickened up the repair process and saved further labour. And my enterprise crash frames had hindered the process so it had taken longer and I had accepted the goodwill gesture.
I won't waste my time and breath with them
I was in love with this bike till know after this experience with Kawasaki customer service  I'm unsure what the future holds for me and Kawasaki. One very annoyed owner 

[Lonewolf]

That's a disappointing outcome and attitude from Kawasaki. You shouldn't have had to pay anything for that with only 7000 on the clock.

[pross]

That's a disappointing outcome and attitude from Kawasaki. You shouldn't have had to pay anything for that with only 7000 on the clock.

My thoughts exactly especially as the extended warranty only run out  September last year.
They just keep making lame excuses really annoyed me .

[shaggs147]

I hope you paid on your credit card Pross. If you have, then I'd put in a complaint to them along with the report about the clutch not being torqued correctly.  Maybe they'd fight your case, as this would have been a fault from new.

Sent from my SM-G920F using Tapatalk

[PRD]

Yep you need to pursue this it is not good enough.

[O.C.]

That's  the problem with warranties..............  they eventually expire     

[pross]

Hi all latest disgusting update.

Dear Mr Prosser,

Thank you for your further email communication.

As already stated, our offer of goodwill, which was made in good faith and without prejudice was agreed to at the time of repair and as such was agreed as a final settlement of the issue.

Kind regards,

Alan Lunn
Technical & Customer Service Group
Kawasaki Motors UK
1 Dukes Meadow | Millboard Road | Bourne End | SL8 5XF
T +44 (0)1628 856750

This was the final email.
They are saying I signed the goodwill offer full stop.
I have phoned and told them this wasn't explained it was an offer to be excepted or not.
I signed the paper work to get the bike back . They said I should have paid in full then argued about the level of goodwill to be reimbursed if any .
So bear in mind if having anything wrong with your bike and go through customer service.

[O.C.]

Good will contributions are just that they are a gesture

It's unfortunate that your warranty expired some 9 months ago, but sadly that's how it works in that situation

I would accept the goodwill offer as that may be your best bet

[Lonewolf]

A Warranty is helpful but not the decisive fact. Depending on how far you are prepared to take this and how committed you are to seeing it through, there are ways you can progress this. I helped a fellow GTR member out a while ago in a similar dispute with the dealer and he ended up getting the work done free of charge.

[RichGT]

Trouble is with main dealers .. once you start a dispute with them over cost they are then not helpful when your next problem arises ...
if you have not experienced Mitsubishi  ,Suzuki or Harley errrrm aftercare once you've complained about shoddy warranty / servicing work then believe me its not worth complaining .. just pay up and take the hit , bad I know but no-one in corporations really give 2 hoots if 1 person is not satisfied .... I hate it if I cant fix something myself .

[O.C.]

Trouble is with main dealers .. once you start a dispute with them over cost they are then not helpful when your next problem arises ...
if you have not experienced Mitsubishi  ,Suzuki or Harley errrrm aftercare once you've complained about shoddy warranty / servicing work then believe me its not worth complaining .. just pay up and take the hit , bad I know but no-one in corporations really give 2 hoots if 1 person is not satisfied .... I hate it if I cant fix something myself .

That is a bit of a generalisation which may be true in some cases, personally I have had cause to complain once or twice to a main/franchised dealer and on each occasion managed to get a result to my satisfaction, much depends on 'how' you handle your complaint     

[pross]

That is a bit of a generalisation which may be true in some cases, personally I have had cause to complain once or twice to a main/franchised dealer and on each occasion managed to get a result to my satisfaction, much depends on 'how' you handle your complaint     

I agree totally with you both. Just greatly disappointed with some of Kawasaki's personnel.
Now the drive train paint is bubbling and flaking off 

[Lonewolf]

I agree totally with you both. Just greatly disappointed with some of Kawasaki's personnel.
Now the drive train paint is bubbling and flaking off 

You really ought to be contacting Kawasaki directly in writing and calmly but firmly informing them that they need to resolve your issues.