tom tom rider 400/rain issue-condensation.

[tapps]

i notified tom tom directly with the 2 issue's i have on my rider 400,one being the problem when the rain hits the screen,the map goes & it return's to the main menu screen,the other was condensation in the centre of the screen,they sent me a return label (free post) they have inspected it & have decided to send me a new replacement which is due on monday.a 9 day turn around,not bad considering the replacement is being sent from the netherland's,not sure what exactly what there finding's were,i may have a note enclosed with the new one.i found them very easy to deal with over my complaint.will keep you informed whether or not the new one has the same issue's.

[Charlie747]

Awaiting further report 

[O.C.]

sounds like a good result to me

Apparently a later model of the 400 is now available I would hope that is what they are sending you,  this later model has been improved so as to eliminate the 'water' problem.

Keep us posted tapps      

[Burchy]

They did the same for me and i haven't had any problems with water since.  Serial number went from 2xxxxxxxx to 6xxxxxxx so , yes, mable a slightly modified unit.  They did send a note, but no description of any fault

[tapps]

just a quick update,my tom-tom rider that was sent back under warranty,due to the rain issue's,they tested it & they verified the fault & replaced it for a new one.tried & tested before being sent,i've tried the water test myself & all's good.

[Rusty]

Glad to hear that Tapps ... I know that TT have suffered with poor customer service .. perhaps now they are on the up.

[tapps]

i couldn't knock there customer service,they couldn't be more helpful.at the end of the day i had a good result.

[Paul3068]

Problem I had was with the docking station,after a few days outdoor touring in France and in the rain it stopped charging
Tom Tom were fantastic and sent me a replacement FOC
Couldn't fault them
10/10 customer service

[O.C.]

Many moons ago I had an early TomTom Rider which failed, I contacted TT direct and they immediately exchanged my faulty GPS for a brand new one

It seems their service  is still 100 %     

[Daryl]

Hi guys,
Got the Tomtom 400 as part of the GT kit 3months ago, used it for first time last week and all steamed up in centre of screen , contacted tt same again free return label and of its gone , have since found a forum on line where there are a great deal of people with the same issues. Some repaired some exchanges and a couple saying still  condensation with new ones . Fingers crossed, I did find tt customer services very pleasant so hope it gets sorted

[O.C.]

oooh, that's not good, keep us posted      

[Daryl]

Well very pleased with tt , sent away and within 7 days a brand new unit delivered. Haven't tried it outside yet , but just found the addresses of at least 50 race tracks preprogrammed 👍🏻🏍 , they wasn't on other one.