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Main dealer but Greenhams kawasaki in Newbury i cannot fault them ...

Colour: GreyLocation: OxfordModel: Gtr1400

Re: Common fault recording

« Reply #49 on: December 15, 2017, 08:36:53 pm »

QuoteModify


Model (
Year:2016/17
Colour:grey
Where purchased:greenhams Kawasaki newbury
Mileage:9500
Under warranty:yes
Problem . Corrosion around rear axle nut and lower pivot point
Dealer response : originally rejected by KWUK due to bike being used in all weathers .Requested Kawasaki to reconsider using information of another gtr having had replacement for similar issues .KWUk authorised warranty claim to replace part 391730070458 .
Dealers Greenhams Kawasaki
Cost of repair £0
Additional notes . Dealers superb . Courtesy bike supplied and quick turnaround .

Any further updates Tim ? 

Like you I cannot accept that this issue is 'cosmetic', that is just Kawasaki trying to wriggle out of a bona fide warranty claim IMHO      

They wouldn't want to 'set a precedent' now would they        

Kawasaki agreed to replace the v section on rhs ( i had not realised it was a seperate section to the swingarm ...
So that's all been done .
They wanted part to be coated in acf50 at fitting and day aftee had bike fully acf50 as well .
Dealers suggested getting some paint ptotecter plastic film for the under pivot section to reduce stone chips .
I duly raised the area of concern on the lhs of swingarm and it has been noted for future reference .
Dealers have been brilliant and again Thanks to the collective Connie Owners for their help .

well had a response today .
Although Kawasaki don't accept its a manufacturing defect they are now willing to accept the claim and just waiting on parts release .
Again Dealer has been brilliant .
Hopefully it not too long as had already got Allyearbiker booked for a next weekend ..
Thanks to all contributions and glad to see the gtr collective still alive and well.


warranty does not cover cosmetic but as said i don't class this as a cosmetic issue .

the 66 plate bike with similar

as it is now and new issue found

As far as im concerned I have no issues with the Dealer and having had previous warranty work undertaken by them ( exhaust and shock) with no issues .
Have sent email with information regarding the 66 plate have being replaced and as corrosion is in the same location on both bikes in a similar style i feel it is a manufacturing defect than a isolated incident .
First two pictures are my bike when first reported

bought End of August 2017 New .
Its currently on 9k

Brought to Dealers attention at 7.5k (July) service as had noticed it arround 6k But only just got full confirmation of the refusal to warranty claim .

Wasn't me, but a mate.  Bournemouth Kawasaki

Could you supply me with a few details so i can present this  ie Reg Number and Milage ( via personal message)  .
Thanks

I'll come back to this tomorrow and offer you some advice, just about to hit the sack.

Cheers

Like this?
http://content.invisioncic.com/y281187/monthly_2018_03/IMG_3135.jpg.4264def3ce0f9985e204a2ffda30c5c6.jpg

exactly like that

Has anybody had issues with swingarm corrosion around axle securing nut area and rhs lower torque/pivot point .
Bike is just over a year old ...9k  but requested this under warranty 3 months ago and at approx 7k
Kawasaki dealers are only ones to have removed wheels
Requested under warranty as have had  exhaust end caps replaced under warranty and rear shock replaced (800 miles and only adjusted o  last  4 clicks ) But Kawasaki have come back saying as bike is used all year round they won't warrant it to be replaced..
my opinion is that where axle nut has been removed  an imperfection in surface has been exposed   and pivot point well who knows .

Just thought if anyone else has had it and successful in replacement i have a better arsensal to fire at KHI .
  If it was a five year old  bike or that i would think oh ok

was in the fuel tank section
sorry for non working links
but as mentioned i used cornwall kawasaki co .uk website parts search

11056-0152  new style mount
look in chassis electrical fixings
http://parts-a.kawasaki.eu/kepcc/kepcc?ALIAS=99255&PRODUCTGROUP=MCXR&DISPLACEMENT=1200_2147483647&MODELNAME=1400GTR&MODELYEAR=2017_ZG1400EHF&COUNTRY=XX&COLOR=25U&MACHINE=5452&VIN_SEL=&VIN_INP=&ENGINE_SEL=&ENGINE_INP=&PNO=99912-0117.61&NAVIGATION=
or older
39184-0012

http://parts-a.kawasaki.eu/kepcc/kepcc?ALIAS=99255&PRODUCTGROUP=MCXR&DISPLACEMENT=1200_2147483647&MODELNAME=1400GTR&MODELYEAR=2008_ZG1400A8F&COUNTRY=GB&COLOR=17K&MACHINE=43&VIN_SEL=JKBZGT40AAA&VIN_INP=JKBZGT40AAA005001&ENGINE_SEL=ZXT40AE&ENGINE_INP=&PNO=99912-1486.G-06&NAVIGATION=
i used cornwall kawasaki

daft question but do you have a sat nav mount fitted ?
i fitted a


and spent a week looking for a rattle ..
turned out to be the small rollers on the side of the mount when the sat nav was not in it.