i notified tom tom directly with the 2 issue's i have on my rider 400,one being the problem when the rain hits the screen,the map goes & it return's to the main menu screen,the other was condensation in the centre of the screen,they sent me a return label (free post) they have inspected it & have decided to send me a new replacement which is due on monday.a 9 day turn around,not bad considering the replacement is being sent from the netherland's,not sure what exactly what there finding's were,i may have a note enclosed with the new one.i found them very easy to deal with over my complaint.will keep you informed whether or not the new one has the same issue's. :popcorn:
Awaiting further report :punk:
sounds like a good result to me
Apparently a later model of the 400 is now available I would hope that is what they are sending you, this later model has been improved so as to eliminate the 'water' problem.
Keep us posted tapps :yes:
They did the same for me and i haven't had any problems with water since. Serial number went from 2xxxxxxxx to 6xxxxxxx so , yes, mable a slightly modified unit. They did send a note, but no description of any fault
just a quick update,my tom-tom rider that was sent back under warranty,due to the rain issue's,they tested it & they verified the fault & replaced it for a new one.tried & tested before being sent,i've tried the water test myself & all's good.
Glad to hear that Tapps ... I know that TT have suffered with poor customer service .. perhaps now they are on the up.
i couldn't knock there customer service,they couldn't be more helpful.at the end of the day i had a good result.
Problem I had was with the docking station,after a few days outdoor touring in France and in the rain it stopped charging
Tom Tom were fantastic and sent me a replacement FOC
Couldn't fault them
10/10 customer service
Many moons ago I had an early TomTom Rider which failed, I contacted TT direct and they immediately exchanged my faulty GPS for a brand new one
It seems their service is still 100 % :clap:
Hi guys,
Got the Tomtom 400 as part of the GT kit 3months ago, used it for first time last week and all steamed up in centre of screen , contacted tt same again free return label and of its gone , have since found a forum on line where there are a great deal of people with the same issues. Some repaired some exchanges and a couple saying still condensation with new ones . Fingers crossed, I did find tt customer services very pleasant so hope it gets sorted
oooh, that's not good, keep us posted :smiley:
Well very pleased with tt , sent away and within 7 days a brand new unit delivered. Haven't tried it outside yet , but just found the addresses of at least 50 race tracks preprogrammed 👍🏻🏍 , they wasn't on other one.