Well..... Here we go again. Been flown out to Limoges by the RAC, having the fuel pump replaced as we speak. Hopefully I'll get the bugger back in next few hours and begin the ride back home! ..... Fingers crossed!
Well this ain't looking good, now they're checking the loom. I don't think they know what they're doing. Everything takes an age here, why would anyone want a 2 hour lunch break, it just drags the day out...... In rant mode now lol
I would be seriously pissed off now, I wouldn't expect to make the journey until it was confirmed running, how long do they expect you to sit around waiting for it to be fixed?( if that's even possible)
Good luck Coman
Cheers Coman. Well I think I'll give them till lunch time tomorrow then I'll be having words with the RAC about bringing it home. I'm glad I was here though while the pump was being fitted, as they quoted 750 euros to fit a new one, and no doubt it would've been fitted if I wasn't here to witness the wiring fault. I think somebody must've got a code up saying fuel pump and assumed it was faulty without testing it. It really feels like I'm being squeezed by the balls and there's bugger all I can do about it.
On the plus side. I've had a very nice meal this evening, washed down with a few ciders lol
Quote from: shaggs147 on September 24, 2014, 08:37:40 PM
On the plus side. I've had a very nice meal this evening, washed down with a few ciders lol
Chin up mate....................Cider and good food and a few more ciders are a great healer of stress ................. :mfr_lol:
If it's any help(and I know it's not) I've been waiting 4 days for a chain and sprocket set for my Tiger 955i.
Took it in to Treeumph Malaga (they can't say Triumph) at 1pm on the previous Monday, explained what I needed, was told it would be in for Thursday( maybe Wednesday) gave them my email details and phone number, paid a cash deposit, sorted
I took a business card, so when I got to my apartment I emailed them confirming our agreement including a request that they call or email when parts arrive.
I'll give you the short version, but I called them several times, they didn't call me!!
It's very hard to be sarcastic etc when the language is different(to be fair his English was way better than my Spanglish) but I think he realises I'm pissed off.
Finally get my first call at 7.10pm on Friday to say come on in, I'm 25 miles away and they shut at 8pm, it ain't gonna happen, I say I'll come in tomorrow ! They don't work Saturdays (serenity now!!!)
So I goes in early on Monday, gives them the keys, says how long, 1 hour he says.
I come back in 1 hour and sit in the wait area as I can see it's not finished. Guy comes over,
"Colleeeen, Colleeen, ve hav a problem".
Xxxcking wrong rear sprocket !!! I am so glad that they haven't split the chain yet
So I tells them to put it all back together, when will the correct sprocket arrive?
Maybe tomorrow(Tuesday)he tells me, he'll call ( I fly home on Thursday).
Did I get my call? Did I xxxx. Mañana, mañana
Hopefully I'll get it done next time I'm over
So I feel for you brother, trying to get stuff done with Johnny Foreigner is a bloody nightmare
Coman
Ps weathers been nice
What a load of arsing about. Useless garage never got to the bottom of the fault, so I've had to return to the UK via hire car and as a foot passenger on the ferry. Well there's 3 days holiday completely wasted. :hammer:
Quote from: shaggs147 on September 24, 2014, 10:34:39 AM
Well..... Here we go again. Been flown out to Limoges by the RAC, having the fuel pump replaced as we speak. Hopefully I'll get the bugger back in next few hours and begin the ride back home! ..... Fingers crossed!
Our Tiger broke down a few years ago in Spain. The RAC arranged for it to be picked up and their agent wouldn't let us leave until they'd had confirmation from the RAC they would be paid; that took hours and hours during which we sat on uncomfortable chairs in an old warehouse with no access to food or drink. Eventually I just told them we were leaving.
We picked up a hire car the RAC arranged and continued our tour. They then told us the bike had been moved to a Triumph dealer who wouldn't touch the bike unless I went there and signed a disclaimer. After a detour of a couple of hundred miles or so we arrived at the dealers to find he'd told the RAC he didn't work on Tigers and it was still where we'd last left it. I wasn't best pleased and less so when they eventually recovered the bike and it had been damaged.
Kevin
Kevin & Lyn, excellent write up, I still don't know how you can complete so many miles in such a short time frame. :sweatdrop:
Quote from: The Wolf on September 27, 2014, 10:53:06 PM
Kevin & Lyn, excellent write up, I still don't know how you can complete so many miles in such a short time frame. :sweatdrop:
Thank you but I assume that was for this post (http://www.gtr1400.co.uk/forums/index.php?topic=4458.0) rather than my short tale of the RAC screwing up just above?
Kevin
Kevin, naturally you are correct. I've now commented on the correct post just so that there's no confusion. :mfr_lol:
To be fair, I blew my GTR1000 gearbox to pieces near Lyon and the RAC were extremely helpful.
Was picked up within 2hrs and 2hrs later was in a rental VW Polo (have you met me? It was a tight squeeze :D).
The bike arrived back in the UK 3 weeks later.
Mostly the RAC are very good, but some of the local dealers they work with are crap.
A friend had a K100RT and it died in France. RAC got him a rental car and took the bike to a BMW dealer and they diagnosed a bad fuel pump.
5 days to get a pump in, cost of €600, and it didn't fix the problem.
Eventually they shipped the bike home.
We took it apart and found that one of the connectors on the wiring loom for the fuel pump was badly corroded.
Cleaned it and smeared on some dielectric grease and it worked perfectly.
I'm willing to bet the dealer never even tested the old fuel pump off the bike.
Yes I totally agree boomer. To be fair to the RAC on the whole were great, and even paid for flights and hire cars etc. The only thing I was annoyed about was that initially they would not send the bike back and I had to return to France to collect the bike after it was supposed to have been repaired. The RAC have now agreed to ship the bike back. The (supposed to be) kwak dealer in Limoges was nothing more than a complete joke and there is no way that they ever tested the pump or the supply wiring to it. I dread to think what further damage they may or may not have done trying to make a temporary repair. I would've had more chance of it being repaired if I wheeled it into the restaurant down the road as I think they spent more time in there. They didn't even have the right leads to fit the diagnostic plug. I think they were more into off road stuff, but to me they certainly didn't deserve the title as an official dealer.
Robbing French :asshole: :censored: :shit: Had to pay the cheeky :asshole: 455 euros before I could get the bike released for shipment. Apparently there's 88 euros storage costs and just under 300 euros to fit a fuel pump (supplied by me) and diagnosed by them, that wasn't needed plus taxes.
I can't wait to get the bike back to see what's actually wrong with it. I've already been onto Kawasaki UK about it all and they've given me some info on how to complain to Kawasaki customer services in France. Should've let Germany keep the :shit: hole, at least there'd have been a chance of getting something done then. They might as well have put a tyre on the bike to see if it cured the FI fault! :censored: :censored: :censored:
Erm sorry, I sound a bit miffed :wacko:
Quote from: shaggs147 on September 30, 2014, 10:24:08 PM
Robbing French :asshole: :censored: :shit: Had to pay the cheeky :asshole: 455 euros before I could get the bike released for shipment. Apparently there's 88 euros storage costs and just under 300 euros to fit a fuel pump (supplied by me) and diagnosed by them, that wasn't needed plus taxes.
I can't wait to get the bike back to see what's actually wrong with it. I've already been onto Kawasaki UK about it all and they've given me some info on how to complain to Kawasaki customer services in France. Should've let Germany keep the :shit: hole, at least there'd have been a chance of getting something done then. They might as well have put a tyre on the bike to see if it cured the FI fault! :censored: :censored: :censored:
Erm sorry, I sound a bit miffed :wacko:
You are not alone with your disappointment of the quality of Kawasaki and Kawasaki dealer aftercare standards..................................It falls well short of the mark in UK so I assume this is a EU directive by KHI................"take the money at time of sale and :single fuck: 'um ever after"........ :2guns: :2guns:
KHI WAKE UP AND SMELL THE COFFEE .............................. DO IT OR :rip:
That's terrible Shaggs..
Hope you get it all sorted soon.. :001_icon16: :001_icon16:
My experience of Kawaski U.K after-care has been superb :yes:
Quote from: O.C. on October 01, 2014, 02:42:24 PM
My experience of Kawaski U.K after-care has been superb :yes:
:agree: OC. My experience with Bournemouth Kawasaki has been awesome :yes:
I wouldn't say it was the fault of Kawasaki, just an appalling clueless dealership. I received some good support from Kawasaki UK, and they even told me that they can't recall a fuel pump being replaced on a GTR. I'm going to wait until the bike is back home before ripping into the dealership via Kawasaki France customer services.
There are some great Kwak dealers who provide terrific aftercare but it wouldn't surprise me if we all have at least one horror story, I know I do. :whistling:
Quote from: O.C. on October 01, 2014, 02:42:24 PM
My experience of Kawaski U.K after-care has been superb :yes:
Quote from: Débs on October 01, 2014, 03:55:33 PM
:agree: OC. My experience with Bournemouth Kawasaki has been awesome :yes:
The experience I've had so far from my supplying dealers aftercare department is sadly lacking by any fair and reasonable persons expectations.
It is the responsibility of KHI to sort the wheat from chaff and stop the Russian Roulette faced by the investors of their product in the aftercare market (that's right KHI............investors. The ones who make your pay day possible)
We as customers should expect a set standard of quality workmanship from KHI franchise holders throughout Europe, equal or better than the quality both of you have experienced from your respected dealers.
When we take our inter continental ballistic missiles for a Euro-Bimble it would give supreme confidence knowing that if problems occurred a local KHI dealer would have the skill mix to carry out diagnostic and repair work to an acceptable pan-European level of quality.
This is not what shaggs147 has experienced in recent weeks
:listencarefully: My thoughts and feelings are with you shaggs147 I'm hoping with correct diagnostic procedure the fault is found quickly and that rectification is as painless as possible.
Quote from: The Wolf on October 01, 2014, 09:02:04 PM
There are some great Kwak dealers who provide terrific aftercare but it wouldn't surprise me if we all have at least one horror story, I know I do. :whistling:
Please introduce me to them Mr Wolf before I go and do something stupid like :scooter:
Charlie, Autorama at Batley. Top marks go to them.
Quote from: The Wolf on October 01, 2014, 10:04:41 PM
Charlie, Autorama at Batley. Top marks go to them.
Thanks Steve.....................
I've got off the soap box :taz: and popped a pill now...............now I'm :boat: ...............and thinking of 6 appeal...............
Should I seek therapy from the house of BMW ? :eek:
Quote from: Charlie747 on October 01, 2014, 10:23:28 PM
Thanks Steve.....................
I've got off the soap box :taz: and popped a pill now...............now I'm :boat: ...............and thinking of 6 appeal...............
Should I seek therapy from the house of BMW ? :eek:
Come over to the dark side - Six is Sexy.....
Quote from: Charlie747 on October 01, 2014, 07:33:20 AM
You are not alone with your disappointment of the quality of Kawasaki and Kawasaki dealer aftercare standards..................................It falls well short of the mark in UK so I assume this is a EU directive by KHI................"take the money at time of sale and :single fuck: 'um ever after"........ :2guns: :2guns:
KHI WAKE UP AND SMELL THE COFFEE .............................. DO IT OR :rip:
Quote from: Charlie747 on October 01, 2014, 09:56:10 PM
The experience I've had so far from my supplying dealers aftercare department is sadly lacking by any fair and reasonable persons expectations.
It is the responsibility of KHI to sort the wheat from chaff and stop the Russian Roulette faced by the investors of their product in the aftercare market (that's right KHI............investors. The ones who make your pay day possible)
We as customers should expect a set standard of quality workmanship from KHI franchise holders throughout Europe, equal or better than the quality both of you have experienced from your respected dealers.
When we take our inter continental ballistic missiles for a Euro-Bimble it would give supreme confidence knowing that if problems occurred a local KHI dealer would have the skill mix to carry out diagnostic and repair work to an acceptable pan-European level of quality.
This is not what shaggs147 has experienced in recent weeks
:listencarefully: My thoughts and feelings are with you shaggs147 I'm hoping with correct diagnostic procedure the fault is found quickly and that rectification is as painless as possible.
Please introduce me to them Mr Wolf before I go and do something stupid like :scooter:
All well and good having a rant at KHI.
But my comment was clearly based on my personal experiences with Kawasaki U.K, not Kawasaki France, Germany or any other Euro branch of the KHI franchise.
In my opinion Shaggs seems to have had a raw deal from Kawasaki France and I've no doubt he will manage his complaint with them (via Kawasaki U.K) in a rational and reasoned manner, which is how I've always managed my complaints as it invariably results in a positive outcome :yes:
Thanks for all the support Debs and chaps
Well the bike is back, but in a worse state than it went in that bloody garage. Battery state OK, but the ignition won't even turn on. Have recorded the fault with the RAC just so it can be noted on record. Time for me to start looking for faults now. What a mess this all is.
This does not bode well......... stripped the bike back, and started to look for the electrical faults. I don't know what the hell those monkeys have been doing, but I found that the main 30A fuse was blown. Replaced the fuse and now have power up to the ignition, but no LCD display whatsoever :cry:
The bike certainly did not go into the garage like that, so I really dread to think what I will find now. Also a lot of the fairing bolts were missing, the compartment on the left hand side of the fairing was not bolted back in, and the lugs where it sits in the fairing are broken off. There is also a cover missing under the fuel tank. The small rubber hoses were not connected to the tank, and have so far found two plugs not connected together.
You can imagine how angry I am at the moment...... Oh yeah, they charged me 455 euros for this handy work.
That's bad :angry:
How did you pay the 455 Euros? Credit card? If so, get the CC company involved.
That.s really bad and I feel for you Shaggs..
I would list everything wrong and make a complaint to Kawasaki France, or even to the head office.
Quote from: Débs on October 11, 2014, 08:19:10 AM
That.s really bad and I feel for you Shaggs..
I would list everything wrong and make a complaint to Kawasaki France, or even to the head office.
Nice idea, however I suspect that the will just fob you off.
In the first instance I would make a representation to Kawasaki U.K, I know they aren't directly involved, but the chances are that they will be able to act on your behalf through the French importer. This whole scenario is clearly totally unacceptable :hammer:
Shaggs was the 'repairing' dealer an authorised Kawasaki franchised dealership ?
Hi I paid with a credit card and yes it was an authorised dealer believe it or not. Really not feeling the love for the bike right now, it doesn't feel like mine any more, like its been abused. Silly I know, but I'm just fed up with the whole episode. If Kawasaki UK offered me a PX right now I think I'd take it. I'll continue with the diagnostics this afternoon, but not holding up much hope for it, the blown main fuse is a worry, like they've shorted something while poking around. Emails will be getting sent out to all concerned, I'll keep you informed of the outcome. Thanks everyone for keeping my spirits up!
"This whole scenario is clearly totally unacceptable :hammer:"
:hammer: I rest my case Roger.....................with my on going issue I will say no more
Shaggs I know how you feel...........................
Speechless :nono:
Make sure you document everything with a photograph
Well it looks like it could be good news....... checked through the drawings and found I wasn't getting one of the 12v supplies to the display and to some parts of fuse box number 2, which supplied things like the relay box, ECU, and the FUEL PUMP!!! Stripped the loom right back and found loads of joints where wiring splits off in different directions. One of the joints was corroded and the wire had broken off. Made a temporary repair and all fired back to life including the display and fuel pump. Not re-fitted the tank yet, but pretty confident that it will burst into life when I do. I'm going to spend a good few hours re-making and soldering the wiring together.
We used to have wiring joints like this in the looms in work, where the wires are just heated and crimped together without the use of solder or a metal crimp. As soon as water gets in the joint corrodes and breaks up. They are bloody useless but easily remedied with a bit of solder.
I'm still going to report that useless garage for their poor workmanship, the fact that parts are missing, and the fuel pump mis diagnosis along with the 455 euros they fleeced me for.
Hopefully I'll get the bike back together just in time for the cold weather and rain :banana: :mfr_lol:
:asshole: to the French thick lazy :censored: in Limoges Kawasaki dealership :mfr_lol:
Well done shaggs, seems like you could provide some training for those dimwits in Limoges, maybe at £350.00 a day plus expenses, when you've completed the course send them one or two of these :single fuck: :single fuck: :single fuck: :single fuck:
Quote from: O.C. on October 12, 2014, 10:55:32 AM
Well done shaggs, seems like you could provide some training for those dimwits in Limoges, maybe at £350.00 a day plus expenses, when you've completed the course send them one or two of these :single fuck: :single fuck: :single fuck: :single fuck:
:agree: :mfr_lol: :mfr_lol: :mfr_lol: :mfr_lol: :mfr_lol:
Great to know you have found the problem so far.. Fingers crossed she is all ok soon.
If my baby had come back in that condition I would lose the will to live.. It would feel like she had been bike raped by :censored: wits.
I've been following this story and couldn't believe the complete incompetence of the Limoges dealership and then to have the audacity to charge that huge amount :gunsmilie: :gun_bandana: then you go find the fault which supposed dealer trained staff couldn't.....................what complete and utter gormless, incompetent, lazy lying garlic quaffing barstewards :asshole:
Brilliant that it looks like you have found the fault and can fix it :clap:
Best wishes with your legal challenge
Hi Dave, thanks for the support. Had an answer from the dealership, which was basically full of lies and bull.... I have responded to this, and if its not resolved soon I think I'll send all the info to the biking press and see if they want to make a story of it. Has anyone else ever done that to highlight poor service etc?
I'm sorry, like everyone else I'm sure to hear of your appalling service .. I think the best way to get your bad news heard and to embarrass them into helping you out is to post it on their Facebook page or Twitter ... Your message goes out instantly world wide ... I have done it with Tesco, ....at a restaurant and at Thorpe Park ... Genuine gripes about poor service ( and I'm not a serial winer ! ) and I have always received a decent and satisfactory response ! Try it. :yes:
Cheers for the idea Rusty, I'll give them a little more time then look into that if they don't come good!
You can always trust Nigella to come up with an idea. :whistling:
Quote from: The Wolf link=topic=4460.msg61523#msg 61523 date=1414539237
You can always trust Nigella to come up with an idea. :whistling:
I was going to ask him for a hand with the wiring :whistling: :sweatdrop: :nono: :wacko: :surrender: :popcorn:
I could just imagine that :grin: Hmmmmm ... I could cope with wiring the kettle in to make copious amounts of T ! ....