swingarm corrosion

[Boomer]

Was it Kawasaki who refused the warranty claim, or the dealer?
Some dealers don't like doing warranty work as Kawasaki decide what to pay them to do the work.
If that is the case my advice would be to approach a different dealer and if you get a result, make sure that you publicise the good and poor dealers.
If Kawasaki have such poor quality coatings on their swing-arms that they are turning down warranty claims on spurious grounds, then they may well be aware that they have a problem and are trying to get it to go away.

My GTR has quite a bit of corrosion on the swing-arm and some of the other links, but 11 years, 73k miles, and being ridden through at least 4 winters has caused that. At 7.5k miles the coating should look new, even if it was ridden through a British winter.

[Burchy]

I think there is some merit in thinking that the dealer is not that happy to do warranty work.  I had an oil leak from the valve cover/cam sensor.  I was told that although it took all day to do, they were only paid for 3 hours work, the "official" book rate

[Timr75]

As far as im concerned I have no issues with the Dealer and having had previous warranty work undertaken by them ( exhaust and shock) with no issues .
Have sent email with information regarding the 66 plate have being replaced and as corrosion is in the same location on both bikes in a similar style i feel it is a manufacturing defect than a isolated incident .
First two pictures are my bike when first reported

[Timr75]

as it is now and new issue found

[Timr75]

the 66 plate bike with similar

[O.C.]

The pictures clearly indicate that no misuse or damage has been caused to the affected area and that the corrosion has been progressive 

As far as I'm aware there are no corrosion exclusions within the Kawasaki warranty

It should therefore be a straightforward replacement under the terms of the warranty

QED 

[Timr75]

well had a response today .
Although Kawasaki don't accept its a manufacturing defect they are now willing to accept the claim and just waiting on parts release .
Again Dealer has been brilliant .
Hopefully it not too long as had already got Allyearbiker booked for a next weekend ..
Thanks to all contributions and glad to see the gtr collective still alive and well.


warranty does not cover cosmetic but as said i don't class this as a cosmetic issue .

[O.C.]

Any further updates Tim ? 

Like you I cannot accept that this issue is 'cosmetic', that is just Kawasaki trying to wriggle out of a bona fide warranty claim IMHO      

They wouldn't want to 'set a precedent' now would they        

[Timr75]

Any further updates Tim ? 

Like you I cannot accept that this issue is 'cosmetic', that is just Kawasaki trying to wriggle out of a bona fide warranty claim IMHO      

They wouldn't want to 'set a precedent' now would they        

Kawasaki agreed to replace the v section on rhs ( i had not realised it was a seperate section to the swingarm ...
So that's all been done .
They wanted part to be coated in acf50 at fitting and day aftee had bike fully acf50 as well .
Dealers suggested getting some paint ptotecter plastic film for the under pivot section to reduce stone chips .
I duly raised the area of concern on the lhs of swingarm and it has been noted for future reference .
Dealers have been brilliant and again Thanks to the collective Connie Owners for their help .

[O.C.]

glad to hear that you've got sorted