Common fault recording

[ChrisB]

Hi All, Sorry for not adding any notes to this section to date, but been quite busy taking exams, having holidays and working lots. Anyway sent the email noted below to K UK today and wait their response. Interesting to note that the main issues so far seem to be front discs and rear preload adjusters, followed by silencer paint falling off. Please keep adding your issues and I will report back to K UK and to the forum.
ChrisB

Hi

I represent a group of GTR1400 owners who all contribute to and chat on a forum
http://www.gtr1400.co.uk/forums/index.php


We are interested to know if you would like to receive feedback from us for any particular reasons or subjects. We are not in the mind to criticise without good cause nor give negative feedback , but wish to know that Kawasaki care a little for the buyers of their flagship bike in the UK.

If you let me know what information you are interested in, from faults to dealer service we will gladly provide it. In the meantime I have attached some info from some members which you may find concerning or may wish to provide technical answers for.

[O.C.]

That seems like a reasonable approach to me 

I reckon its important to keep the feedback to Kawasaki objective and informative.

[kelpac]

Very good letter, lets hope they respond in a positive manner.

[Cartman]

Model ZG1400CAF
Year:2011
Colour:Black
Where purchased:P&H Crawley
Mileage:1900
Under warranty:YES
Problem description:Dead Battery
Dealer response:Replaced battery
Dealer name:P&H
Cost of repair:Warranty
Other notes:


Mileage:6200
Under warranty:Yes
Problem description:Ignition system locked out,no response from ECU
Dealer response:Diagnostics,with Kawasaki UK, replaced KIPASS ECU
Dealer name:P&H
Cost of repair:Warranty


Mileage:7500
Under warranty:Yes
Problem description:seat rubbing hole in paint on tank
Dealer response:repair paint and fit rubber protector
Dealer name:P&H
Cost of repair:Warranty


Mileage:8650
Under warranty:yes
Problem description:clutch fading and overheating
Dealer response:replace slave cyclinder and seals
Dealer name:P&H
Cost of repair:Warranty
Other notes:P&H have been nothing but explempary in dealing with my issues.Excellent communication from KMUK as well over KIPASS issues

[ChrisB]

Response from KUK. A bit non committal and the kind of reply I expected. The importer is obliged to direct you to the dealer network first.
However he does leave his phone number at the end, which I suggest should only be used as a last resort. If abused it will just get cut off. I know having been in a similar position in the car trade once.

ChrisB

Dear Mr Bannister, .

Thank you for taking the time in contacting Kawasaki Motors UK. We do appreciate the information which you have collated from members of the 1400GTR forum.

Kawasaki Motors are more than happy to hear from and answer any questions or concerns that individual Kawasaki customers may have, in regards to any Kawasaki product or the service they receive from one of our authorised dealers.

We thank you very much for taking the time in creating the attached spreadsheet. The majority of the cases you have supplied, would have already been recorded through the various systems we have in place and communications through our dealerships. We would be unable to comment specifically on the supplied list as these cases would have been dealt with on a case by case basis directly involving the dealer and customer accordingly.   

Should any of the 1400GTR members have a question regarding their machine, please direct them first to the supplying dealer, as they would have a better history of the motorcycle, potentially be able to physically inspect the machine and be familiar with the individual customer.

Please be assured that Kawasaki Motors UK does continuously monitor our products, listen to Kawasaki customers and if required pass any feedback on to the factory in Japan where applicable.

I thank you again for taking the time in contacting Kawasaki Motors UK.


Kind Regards


Matthew Callaway
Customer Service Group
Tel- 01628 856750

[O.C.]

well it is a bit of a 'stock reply' but I do actually think that Kawasaki UK do listen and genuinly do try to resolve customer realted problems

I'm sure that they will have a direct line of feedback to the manufacturing plant where these and other issues will be taken on board, with a view to building and even better machine

Customer feedback is the basis for development

[100milesaway]

MODEL       CBF
YEAR          011
COLOUR        GREEN
WHERE PURCHASED        MCO WIGAN
MILEAGE                       12,300
UNDER WARRANTY         NEW REAR SHOCK / NEW FRONT DISCS AND PADS
PROBLEM DESCRIPTION  SHOCK PRE-LOAD ADJUSTER SEIZED  -
                                     NOISE FROM FRONT WHEN USING REAR BRAKE
DEALER RESPONSE      1ST CLASS
DEALER NAME             MCO WIGAN

COST OF REPAIR     0
OTHER COMMENTS  DEALER WAS BRILLIANT, WHILST FRONT DISCS WERE OFF THEY CHECKED STEERING HEAD, AND FRONT WHEEL BEARINGS.

[O.C.]

Can't say fairer than that Geoff

Shame about the weather though

[Dive1082]

Model A9f
Year:2010
Colour:Midnight Blue/Black
Where purchased:Lloyd Cooper Watford
Mileage:19500
Under warranty:No (May 2010)
Problem description:Tyre Pressure Sensor batteries on both F/R low
Dealer response:1 month of Umming Changed under warranty.  (Replaced battery on rear and tir wrapped it.  I thought I was getting it replaced.  It lasted a week and went again.  This was May 10  just out of warranty.  After arguing, replacement on the 1st August.
Dealer name:South London Kawasaki
Cost of repair:N/A
Other notes:
Now the bike is 2 years old and at 20k, I'm noticing lots of niggles.  Top yolk play, paint falling off, corroding on petrol lock, panniers vynl is losining color fast.  Bike is kept in doors and washed and cared for regularly.  Just poor quality bits.

[Iatrogenic]

Model (e.g. A9f) 2009 gtr 1400
Year:
Colour:black
Where purchased:pnh
Mileage:7000
Under warranty:yes
Problem description: brake siesure rear calliper white hot ..could have locked up at high speed
Dealer response: said they new of issue
Dealer name: p n h crawley
Cost of repair: nil
Other notes: just had recall letter re this problem

[kfshman]

Model will check later
Year:2010
Colour:blue
Where purchased:Kawasaki Riyadh KSA
Mileage:6625
Under warranty:yes
Problem description: Pre-load adjuster seized, kipass jammed (switched to fist punching system to release it. front brake squeaking,   
Dealer response:dealer changed the switch with the rest of all locks on the motorcycle. Pri load was cleaned and fixed. will change discs and pads later
Dealer name:AAA
Cost of repair:under warranty still
Other notes:

[yamhon]

2010 model and looks like i will need another pair of front discs milege is now 25000.

had the discs replaced under warranty last year warranty is out now, But are the parts under 12months warranty

[O.C.]

I would have thought that your replacement discs should be covered under the terms of KHI warranty, assuming they were fitted by a dealer there will be a record of installation

[coman37]

2010 model and looks like i will need another pair of front discs milege is now 25000.

had the discs replaced under warranty last year warranty is out now, But are the parts under 12months warranty

Hi there,

    warranty is usually from date of original purchase not from date of any replacement, due to this being an ongoing problem you may get lucky

Coman

[yamhon]

I want to fit brembo discs next time as the kawasaki ones dont seem up to lasting,

anyone else fitted anything better