Common fault recording

[Kwikasfuki]

The purpose of this thread is to log the common issues with the GTR. We intend to take this to Kawasaki so they can take action to remedy the issues.

Please only post the template below in this thread. This thread isn't for discussion of the issues and any such posts will be deleted (feel free to start a new thread on your specific issue).

See this thread to work out your model.
Note that the year doesn't necessary indicate the model. You could buy a 2011 model as 2012 registered bike. The colour is a good indication of what the model is.

Template:
Model (e.g. A9f)
Year:
Colour:
Where purchased:
Mileage:
Under warranty:
Problem description:
Dealer response:
Dealer name:
Cost of repair:
Other notes:

[Kwikasfuki]

Model:                     A8F
Year:                        08
Colour:                    Black
Where purchased:  Viva Moto
Mileage:                  Approx 35k
Warranty:               Yes (extended)
Description:            Front disc warped
Dealer response:     Brilliant. Got them replaced
Dealer name:           Autorama
Cost of repair:          N/A (warranty)
Other notes:          Pads also replaced as part of the fix

[Kwikasfuki]

This is for BigAlan from another thread:

Model: CBF?
Year: 11
Colour:
Where purchased:
Mileage: 4400 miles (2300 miles when first noticed problem)
Warranty: Yes
Description: Loud noise from front, brakes pulsing, vibration disks + pads swopped June 11 still noisy and vibrating
Dealer response: so so
Dealer name: Premier Bikes in didcot Oxford
Cost of repair: no cost so far
Other notes: Next is the wheel bearings, dust covers and a new front tyre sometime nest week, will advise

Pissed off big time right now.

[Mogster]

Model:                     CBF ...I've got Varient C, version 1B ....original dealer Supamoto Kawasaki Bedford
Reg:                        11
Colour:                    Black
Description:            Front disc warped, 'clonking noise' under braking and vibration
Mileage:                  Approx 5k
Warranty:               Yes
Dealer response:    Reluctant, but in the end Pads and discs replaced, complete denial of vibration...'they all do that'
Dealer name:          Lloyd Coopers Watford.
Cost of repair:          N/A (warranty)
Other notes            email sent to Kawasaki expressing displeasure at the 1400cc vibrator 

[Martin#30]

Here is my 'list' of issues that have either been fixed under warranty, or I have asked to be fixed under warranty and declined/rejected. Not sure if you were just wanting brake related items Asif, feel free to delete if you were.

Model: CAF
Year: 2010
Colour: Magnesium Grey
Where purchased: Bristol Kawasaki
Mileage: 13,878 (August 2011)
Under warranty: Yes
Problem description: Rear shock pre-load adjuster siezed
Dealer response: Whole rear shock assembly replaced under warranty, very professional treatment.
Dealer name: Bristol Kawasaki
Cost of repair: None - warranty
Other notes:


Model: CAF
Year: 2010
Colour: Magnesium Grey
Where purchased: Bristol Kawasaki
Mileage: 13,878 (August 2011)
Under warranty: Yes
Problem description: Exhaust silencer corroded in places, with significant amounts of the black paint falling off.
Dealer response: Exhaust silencer replaced under warranty, very professional treatment.
Dealer name: Bristol Kawasaki
Cost of repair: None - warranty
Other notes:


Model: CAF
Year: 2010
Colour: Magnesium Grey
Where purchased: Bristol Kawasaki
Mileage: 13,878 (August 2011)
Under warranty: No, claim not presented to Kawasaki.
Problem description: Left hand frame section - paint worn away where heel rubs against the frame.
Dealer response: Cosmetic issue, not a warranty issue so no warranty claim presented to Kawasaki.
Dealer name: Bristol Kawasaki
Cost of repair: None - no attempt made to fix.
Other notes: This issue disappoints me, but I do understand that the warranty covers manufacturing defects, not essentially poor design and material choice. No challenge from me.


Model: CAF
Year: 2010
Colour: Magnesium Grey
Where purchased: Bristol Kawasaki
Mileage: 22,500 (February 2012)
Under warranty: No
Problem description: Both front brake disks worn below lower wear limit - measured at 4.35mm one side, 4.4mm the other side.
Dealer response: Fair wear and tear, no warranty claim presented to Kawasaki.
Dealer name: Bristol Kawasaki
Cost of repair: None - warranty
Other notes: This issue has really tarnished my perception of the Kawasaki brand. I do not believe that 2 sets of brake pads, and one set of brake disks is acceptable in only 22,500 miles, but I have no position to argue from. I will be looking to aftermarket parts when I replace.


Model: CAF
Year: 2010
Colour: Magnesium Grey
Where purchased: Bristol Kawasaki
Mileage: 28,300 (August 2012)
Under warranty: Yes
Problem description: Rear shock pre-load adjuster siezed again, this shock was only fitted to the bike at ~14,000 miles.
Dealer response: Dealer and Kawasaki were excellent once again. Second replacement shock fitted under warranty.
Dealer name: Bristol Kawasaki
Cost of repair: None
Other notes:

Martin

[ChrisB]

What I am looking for is enough info to approach Kawasaki UK with. I will contact them when there is a dozen or so issues recorded, but I want to go in with a positive view that we are helping Kawasaki rather than just having a moan. The kind of issues I think they may be interested in are genuine faults that may be developing into a trend and dealer reaction/ service. Obviously we would not want to report a breakage through someone's clumsiness or accident.
I will write to Kawasaki when I return from Scotland in 2 weeks, and post their answer here. In the meantime pray for some good weather for me please.

ChrisB

[tadpole]

Model  CAF
Year:2010
Colour:Candy Neptune Blue
Where purchased:Cradley Kawasaki
Mileage:5400
Under warranty:Yes
Problem description:Fault with ABS/Traction control - warning lights on dash
Dealer response:Bike sent to kawasaki UK and new wiring loom fitted and ABS pump
Dealer name:Cradley Kawasaki
Cost of repair:None under warranty
Other notes:took a while to find fault , dealer very very good 100%

[tadpole]

Model CAF
Year:2010
Colour:Candy Neptune Blue
Where purchased:Cradley Kawasaki
Mileage:6400
Under warranty:Yes
Problem description:Rear shock pre-load adjuster siezed
Dealer response:Rear shock unit replaced straight away
Dealer name:Cradley Kawasaki
Cost of repair:None under warranty
Other notes:Dealer very efficient

[Essex Boy]

Model (e.g. A9f)
Year: 2010
Colour:magnesium
Where purchased:Clchester Kawasaki
Mileage:approx 10,000
Under warranty:yes
Problem description:seized rear shock adjuster
Dealer response:great. Total replacement
Dealer name:Colchester Kawasaki
Cost of repair:Nil
Other notes:


Essex Boy

[Kwikasfuki]

Model (e.g. A9f): A8F
Year: 2008
Colour: Black
Where purchased: Viva Moto
Mileage: Approx 20k
Under warranty: Yes
Problem description: Windscreen bracket broke
Dealer response: Brilliant. Replaced under warranty
Dealer name: Autorama, Batley
Cost of repair: Warranty
Other notes: Everyone who saw the broken bracket agreed that it was a bad design (too thin). Bracket can't be purchased separately and is part of the main mechanism

Model (e.g. A9f): A8F
Year: 2008
Colour: Black
Where purchased: Viva Moto
Mileage: Approx 20k
Under warranty: Yes
Problem description: Low battery on TPS
Dealer response: Brilliant. Replaced under warranty
Dealer name: Autorama, Batley
Cost of repair: Warranty
Other notes: Common problem. Kawasaki just replace the sensors.

[Kawasmoggie]

Model : CBF
Year: 2011
Colour: Green
Where purchased: Chiswick Honda
Mileage: 3275
Under warranty: Yes
Problem description: Warped discs
Dealer response: Good. Claim initiated sraight away.
Dealer name: Tilstons
Cost of repair: N/A Warranty
Other notes: New Discs & Pads fitted. See how long these last

[vfrtom]

Model: CAF
Year: 2010
Colour: Magnesium Grey
Where purchased: LLoyd Cooper
Mileage:18000
Under warranty: Yes
Problem description: Rear shock pre-load adjuster siezed
Dealer response: Whole rear shock assembly replaced under warranty, very professional treatment.
Dealer name:LLoyd Cooper
Cost of repair: None - warranty
Other notes: replaced at 12000 miles and again at 16000

[vfrtom]

Model: CAF
Year: 2010
Colour: Magnesium Grey
Where purchased: LLoyd Cooper
Mileage:18000
Under warranty: Yes
Problem description: Both front brake disks worn below lower wear limit -
Dealer response: Fair wear and tear, no warranty claim presented to Kawasaki.
Dealer name: LLoyd Cooper
Cost of repair: None - warranty
Other notes: Issue taken up with Kawasaki UK. No joy. They argue fair wear and tear.  I do not believe that a set of brake disks is acceptable in only 16000 miles, but I have no position to argue from. I will be looking to aftermarket parts when I replace. The pad number was changed for 2012 models which suggests to me that they know there is a problem

[dwallace]

Model (e.g. A9f)CBF
Year:2011
Colour:Metallic dark green
Where purchased: Kirkcaldy Kawasaki
Mileage: 2600 Miles
Under warranty: Yes
Problem description: Cracked front discs. Gear display, silver exhaust cowlings blistering and rear pre load adjuster seized.
Dealer response: Contacting K to resolve under warranty. September till new rear shock is available. WTF. They said that the manufacturer maybe has production on Hold till they find out problem!!!!  Maybe even need a recall????? What do you folk think?
Dealer name: Kirkcaldy Kawasaki
Cost of repair: N/A
Other notes: Shocker about discs being cracked at such low mileage.

[Lonewolf]

Model: ZG 1400 CAF
Year: 2011
Colour: Magnesium
Where purchased: Second Hand from Christchurch in Dorset 17th March 2012.
Mileage: 11.250 approx (June 2012)
Under warranty: Yes
Problem description: Rear shock pre-load adjuster siezed
Dealer response: Whole rear shock assembly to be replaced under warranty 6th July 2012. Very swift & professional treatment.
Dealer name: Colin Appleyards at Keighley.
Cost of repair: None - under warranty.
Other notes:


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Model: ZG 1400 CAF
Year: 2011
Colour: Magnesium
Where purchased: Second Hand from Christchurch in Dorset 17th March 2012.
Mileage: 12,150 (July 2012)
Under warranty: Yes
Problem description: Exhaust silencer starting to flake in places, as is the end silver section.
Dealer response: Exhaust inspected, photos sent to Kawasaki & replacement authorised within a few days.
Dealer name: Colin Appleyards at Keighley.
Cost of repair: None - under warranty.
Other notes:



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Model: ZG 1400 CAF
Year: 2011
Colour: Magnesium
Where purchased: Second Hand from Christchurch in Dorset 17th March 2012.
Mileage: 19105 approx (November 2013)
Under warranty: Yes (Extended Warranty)
Problem description: Flaking paint on the gear oil filler cap and on front and rear silver end caps of the standard exhaust.
Dealer response: Photos taken, sent to Kawasaki and within one working day, authorisation given for replacement of all parts. Very swift & professional treatment.
Dealer name: Autorama at Batley.
Cost of repair: None - under warranty.
Other notes:

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